Terms & Conditions

These Terms & Conditions govern your use of the Pawfect Health website and any purchases made through it. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree, please do not use our website.


1. About Us

This website is operated by Pawfect Health (“we”, “us”, “our”).
We sell pet health and wellness products intended for companion animals.


2. Eligibility to Purchase

To place an order on our website, you must:

  • Be at least 18 years old
  • Be legally capable of entering into a binding contract
  • Provide accurate and complete information


3. Products & Information

We take reasonable care to ensure that:

  • Product descriptions are accurate
  • Images are representative (colours may vary slightly)

Important:
Our products are not veterinary medicines and are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified veterinarian if your pet has a medical condition or is taking medication.


4. Orders & Acceptance

  • All orders are subject to availability and acceptance.
  • We reserve the right to refuse or cancel any order for any reason, including pricing errors or suspected fraud.
  • Once your order is accepted, you will receive an order confirmation email.


5. Pricing & Payment

  • All prices are displayed in GBP (£).
  • Prices include VAT where applicable (if registered).
  • We reserve the right to change prices at any time.
  • Payment must be made in full at checkout using approved payment methods.


6. Shipping & Delivery

  • Delivery times are estimates and not guaranteed.
  • We are not responsible for delays caused by courier services or events outside our control.
  • Risk of loss passes to you upon delivery.

For full details, please refer to our Shipping Policy.


7. Returns & Refunds

Returns and refunds are handled in accordance with our Refund Policy, which forms part of these Terms & Conditions.

Due to the nature of pet health products, opened or used items may not be eligible for return unless faulty.


8. Subscriptions (if applicable)

If you purchase a subscription product:

  • You authorise recurring payments at the stated frequency
  • You may manage or cancel your subscription through your account or by contacting us
  • Changes must be made before the next billing cycle


9. Use of the Website

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorised access
  • Copy or exploit website content without permission
  • Upload harmful code or interfere with site functionality

We reserve the right to suspend access if these terms are breached.


10. Intellectual Property

All content on this website, including:

  • Text
  • Logos
  • Images
  • Branding

is the property of Pawfect Health and may not be used without written permission.


11. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses
  • We are not responsible for misuse of products
  • Our total liability shall not exceed the value of your order

Nothing in these Terms limits liability for death or personal injury caused by negligence or fraud.


12. Indemnity

You agree to indemnify and hold Pawfect Health harmless from any claims arising from:

  • Breach of these Terms
  • Misuse of the website or products


13. Privacy

Your use of this website is also governed by our Privacy Policy.


14. Changes to These Terms

We may update these Terms & Conditions at any time. Changes will take effect once posted on this page.


15. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.


16. Contact Information

If you have any questions about these Terms & Conditions, please contact us here.